OPERATING FAULTS
System | ||
|---|---|---|
Description | Causes | Solutions |
The multimedia screen does not light up. | The interior temperature is lower than -20°C. | Switch on the ventilation so that a temperature above -20°C is reached. |
No image is displayed. | The screen is on standby. | Ensure that the screen is not on standby. |
No sound can be heard. | The volume is set to minimum or pause. | Increase the volume or deactivate pause. |
No sound comes from the left, right, front or rear speakers. | The balance or fader settings are incorrect. | Adjust the sound balance or fader correctly. |
No map is displayed. | The SD card is missing or damaged. | Check the SD card is present. |
Phone | ||
Description | Causes | Solutions |
No sounds or ringtone can be heard. | The mobile phone is not connected to the system. The volume is set to minimum or pause. | Ensure that the mobile phone is connected to the system. Increase the volume or deactivate pause. |
Impossible to make a call. | The mobile phone is not connected to the system. | Ensure that the mobile phone is connected to the system. Unlock the phone keypad. |
Navigation | ||
Description | Causes | Solutions |
The vehicle position on the screen does not match its actual location or the GPS warning light on the screen remains grey or yellow. | Incorrect positioning of the vehicle caused by GPS reception. | Move the vehicle until reception of the GPS signal is improved. |
The directions on the screen do not correspond to the actual road. | The SD card is out of date. The map is not up to date. | Download updates from www.myrenault.com. |
Traffic flow information is not displayed on the screen. | Guidance has not been activated. The subscription is not active. | Ensure guidance is activated. Select a destination and begin the guidance. |
Certain items on the menu are not available. | Depending on the current command, some items will be unavailable. | |
Voice guidance is unavailable. | The navigation system does not include the intersection. Voice guidance or guidance is deactivated. | Increase the volume. Ensure voice guidance is activated. Ensure guidance is activated. |
The directions of the voice guidance do not correspond to your exact location. | The voice guidance may vary according to the environment. | Drive according to the actual conditions. |
The suggested route does not start or end at the required destination. | The destination is not yet recognised by the system. | Enter a road near to the required destination. |
The system calculates a detour automatically. | Prioritising avoid area settings or traffic restrictions will affect the calculation of the route. | Deactivate the “avoid area settings” function. |
Voice recognition | ||
Description | Causes | Solutions |
The system does not recognise the voice command stated. | The voice command has not been recognised. The voice recognition time delay has expired. The voice recognition cannot operate properly due to a noisy environment. The user spoke after the beep. | Check that the spoken voice command exists (refer to the “Using voice commands” section). Speak within the voice recognition time delay. Speak in a quiet environment. |