OPERATING FAULTS
System | ||
|---|---|---|
Description | Causes | Solutions |
No image is displayed. | The screen is on standby. | Ensure that the screen is not on standby. |
No sound can be heard. | The volume is set to minimum or pause. | Increase the volume or deactivate pause. |
No sound comes from the left, right, front or rear speakers. | The balance or fader settings are incorrect. | Adjust the sound balance or fader correctly. |
The screen is frozen. | The system memory is saturated. | Restart the system by giving a long press on the multimedia system on/off button (keep pressed until the system restarts). |
After the engine has been switched off, the screen goes out briefly and I am in the vehicle. | The hands-free card might no longer be detected in the vehicle. | Put the hands-free card in its dedicated area. Refer to your vehicle’s user manual. |
Navigation | ||
Description | Causes | Solutions |
The vehicle position on the screen does not match its actual location or the GPS warning light on the screen remains grey or yellow. | Incorrect positioning of the vehicle caused by GPS reception. | Move the vehicle until reception of the GPS signal is improved. |
The directions on the screen do not correspond to the actual road. | The map is out of date. | Download updates from www.myrenault.com. |
Traffic flow information is not displayed on the screen. | Guidance has not been activated. | Ensure guidance is activated. Select a destination and begin the guidance. |
some items on the menu are not available. | Depending on the current command, some items will be unavailable. | |
Voice guidance is unavailable. | The navigation system does not include the intersection. Voice guidance or guidance is deactivated. | Increase the volume. Ensure voice guidance is activated. Ensure guidance is activated. |
The directions of the voice guidance do not correspond to your exact location. | The voice guidance may vary according to the environment. | Drive according to the actual conditions. |
The suggested route does not start or end at the required destination. | The destination is not yet recognised by the system. | Enter a road near to the required destination. |
The system calculates a detour automatically. | Prioritising avoid area settings or traffic restrictions will affect the calculation of the route. | Deactivate the “Detour” function in the traffic settings menu. |
Phone | ||
Description | Causes | Solutions |
No sounds or ringtone can be heard. | The mobile phone is not connected to the system. The volume is set to minimum or pause. | Ensure that the mobile phone is connected to the system. Increase the volume or deactivate pause. |
Impossible to make a call. | The mobile phone is not connected to the system. The phone keypad has been locked. | Ensure that the mobile phone is connected to the system. Unlock the phone keypad. |
Voice recognition | ||
Description | Causes | Solutions |
The system does not recognise the voice command stated. | The voice command has not been recognised. The voice recognition time delay has expired. The voice recognition cannot operate properly due to a noisy environment. | Check that the voice control is available (refer to the “Use voice control” section). Speak within the voice recognition time delay. Speak in a quiet environment. |
Media | ||
Description | Causes | Solutions |
Android Auto™/CarPlay™ does not start on the multimedia system. | The USB cable is not compatible for data transfer. | Use a USB cable recommended by the telephone manufacturer to ensure that the app works correctly. |